Some Frequently Asked Questions
Have a general question about flooring? Read through our answers below, or call us if you have any additional concerns. We're here to help!
Phone: 888-565-3566 / Email: email@example.com
The following terminology applies to the Terms and Conditions, Privacy Statement, Disclaimer Notice, and any and all Agreements: "Client", “You” and “Your” refers to you, the person accessing the website and accepting the Company’s terms and conditions. "Our Company", “Ourselves”, “We” and "Us", refers to our Company Mark James Flooring. “Party”, “Parties”, or “Us”, refers to both the client and ourselves. All terms are referring to the offer, consideration and acceptance of payment necessary to obtain our assistance. The company’s purpose of meeting the Client’s needs is in respect for the provision of the Company’s stated services/products. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law. Our company: excludes all representations and warranties relating to this website and its contents, which may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised our company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. Our company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of our company to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by authorized representatives of our company.
These Terms and Conditions form part of the agreement between the client and our company. Your accessing of this website and/or undertaking of an agreement indicates your understanding and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory consumer rights are unaffected.
If you need to cancel an order, please call us immediately. Order cancellations must be initiated over the phone. Orders cancelled prior to being shipped will be assessed a 10% non-negotiable cancellation fee. Orders canceled after being shipped will be assessed a 20% non-negotiable cancellation fee plus any associated actual freight charges, which typically differ from the invoiced amounts for freight.
If you need to return an order, you may return and/or exchange unopened cartons of flooring. Items must be returned within 15 days from delivery. Some restrictions apply. Orders returned will be assessed a 20% non-negotiable restocking fee plus any associated actual freight charges.
We will accept returns on entire orders and partial orders with a 5-carton minimum. If you have fewer cartons, keep them in storage, as extra material is handy for future repairs.
Your responsibilities include, but are not limited to:
• Applicable cancellation or restocking fee.
• Associated actual freight costs, which may be different from invoiced amounts.
• Preparing material for successful return transit.
• All costs for items returned without prior written authorization, including refused shipments.
• Installation materials: adhesives and trowels.
• Cleaning materials.
• Clearance and Odd Lot products.
• All Name Brands and Special Order items
In the rare occasion that you receive damaged material, please: NEVER refuse a delivery. Refused deliveries incur additional costs and decrease the chances of getting a resolution in a timely manner. Refused deliveries are also subject to costs outlined in the Returns and cancellation policy. Any damages from refused deliveries are non-refundable, and because it was refused, would not be notated on the delivery receipt. We are not responsible for ANY costs associated with a refused delivery. NOTATE the delivery receipt. If damages are Not notated on the delivery receipt, you will be responsible for filing a freight claim with the carrier directly DO NOT DISCARD the damaged material. By law, once reported, the damaged material is the property of the carrier and they have 120 days to decide if they wish to inspect, pick-up or discard the material. The freight carrier is responsible once the product leaves our possession. NOTIFY us immediately. You have 15 days from product delivery to acknowledge a claim. Refer to our Case policy (below) for details.